Communication and Feedback

Successful job applicants know how to ask good questions. Good questions let interviewers know that you’re curious; you’ve done your homework; you’re listening to what they’re telling you; and you want to find as good a match as they do. Good questions focus on the future and explore ways that applicants can contribute to the […]

Continue Reading

Some of you will recall the conversation I had with the manager of an Old Navy Store. She had developed a list of more than 50 tasks that she could assign to her employees to make sure they were always occupied with something to do. I told her that she was simply enabling them rather […]

Continue Reading

A while back, I worked with the staff of a university recreation center. During the session, I asked them to tell me stories of generational differences they observe on the job. One person yelled out, “Our work study students leave us notes about what needs to be done rather than doing it themselves!” I asked […]

Continue Reading

Words, particularly value- laden words, mean different things to different people. Some interpret language figuratively and others, literally. If we were to think before we speak, clarifying our intentions to maximize the value and  appropriateness of our impact, we’d have fewer misunderstandings. We may not realize the influence our body language or facial expressions have […]

Continue Reading

All of us, at one time or another, have ‘lost it,’ expressing more emotion than we intended. Later, after replaying the exchange in our heads or getting feedback from an onlooker, we wondered, “Did I overreact?” If you have ever asked that question (or failed to when you should have), there’s a good chance your […]

Continue Reading

You’re more apt to be remembered for how you conclude an engagement, then how you begin one. Your reputation is established by the sum of your days, not by the start of them. Like it or not, it’s your proactive response to bad times, not good times, that defines your contribution. Consider that when you […]

Continue Reading

I’m attending a business retreat this weekend with a small, electic group of entrepreneurs. We’re going deep, facing blocks and (literally) burning them. We’re challenging the ways in which we’ve run our businesses. This is tiring work for any entrepreneur, but as an introvert, one of my personal challenges is managing my energy at live […]

Continue Reading

Are you into lists? How about Ten Gonna Getcha’s for Managers: You’re always the boss. You’re an “in charge kind of person”.  Everyone comes to you with work site problems because you can fix anything. You wear your tool belt at work, home, and in public gatherings. No matter who has the problem, you have […]

Continue Reading

Screaming toddlers are banging on pots, demanding attention while their harried mothers and frazzled fathers yell in their phones and hunch over their desks, desperate to complete what looks like their job. Distraction controls. Chaos reigns. Nothing of value gets done. The banging gets louder and no one can listen because no one can hear. […]

Continue Reading

Dozens of human interest stories have emerged as a consequence of this year’s earthquakes, oil spills, fires and tornadoes. We’ve learned about the brave few who helped the many; the risk taking few who endangered the many; and the reluctant few who created more work for the dependable many. The stories revealed the ways we […]

Continue Reading